Listening comes first in effective communication I am honoured when people find my work useful to them in their everyday lives. I am particularly honoured when those people are other professionals whom I respect deeply. One such is Patricia Evans. She generously attended a workshop I presented recently, and has blogged about her experience. You […]
About Carol J. Sutton
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Entries by Carol J. Sutton
Remove barriers through essential conflict resolution processes Communication skills. Leadership abilities. Emotional and social intelligence. Today, organizations expect a lot from us – both as individuals and team members. Communication proficiency is crucial because it immediately affects our ability to get work done together and thus reach demanding goals. Thrive on Disagreement Counter-intuitive perhaps, but conflict – […]
Why don’t people demonstrate better results from training once back on the job? Last year, you sent your supervisors and lead hands to that conflict resolution course on how to speak to employees to get their cooperation. Remember the results? A few weeks of brave new talk and then everyone calmed down and went back […]
Try A More Effective Communication Model: You Go First What is “buy-in”? For me, it is when a group of people have worked through the most likely possibilities for their situation, and agreed on what seems to be the best option at the time. You cannot make someone “buy into” your ideas unless you have […]
Eliminate Barriers to Effective Communication to Reap Rewards When I say “good communication” do you think I am talking about people being polite to each other? Sure, that’s part of it. No one wants to collaborate with people who treat us rudely. And yet effective communication is so much more than that. It is senior […]